Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Policy
You have 30 days from the date of delivery to return items for a full refund or exchange.
Eligible Items
Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Items damaged by misuse or normal wear
- Items without proof of purchase
- Digital products or downloadable content
- Gift cards
How to Return an Item
- Log into your account and go to "My Orders"
- Select the order containing the item you want to return
- Click "Request Return" and select the items
- Print the return label provided
- Package the item securely with the return label
- Drop off at any authorized carrier location
Return Shipping
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. If you received a wrong or defective item, we'll cover the return shipping costs.
Refund Process
Once we receive your return:
- We'll inspect the item within 2-3 business days
- If approved, your refund will be processed
- Refunds are issued to the original payment method
- You'll receive your refund within 5-10 business days
Exchanges
We currently don't offer direct exchanges. To exchange an item:
- Return the original item following the return process
- Place a new order for the item you want
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.
Questions?
If you have questions about returns or need assistance, please contact us. Our customer service team is happy to help!